Terms of Service

Last updated: January 2025

1. Service Description

HardSo (hereinafter referred to as "we") is a professional market research and analysis service that provides in-depth product intelligence reports, business insights, and comprehensive market analysis to help businesses make data-driven decisions.

2. User Responsibilities

  • Users should provide true and accurate registration information
  • Users should properly protect their account passwords and may not transfer their accounts to others
  • Users may not use our services for illegal activities
  • Users should comply with relevant laws, regulations and service terms

3. Intellectual Property

The intellectual property rights of content, design, trademarks, etc. on this service belong to us. Users may not use, copy or distribute this content without authorization.

4. Service Changes

We reserve the right to modify, suspend or terminate services at any time, and will notify users in advance.

5. Payment Terms

5.1 Subscription Plans

  • We offer monthly and annual subscription plans
  • All prices are listed in USD and are subject to change with 30 days notice
  • Subscriptions automatically renew unless cancelled before the renewal date

5.2 Payment Processing

  • Payments are processed securely through our third-party payment processors
  • We accept major credit cards and other payment methods as available
  • You are responsible for all applicable taxes and fees

5.3 Cancellation Policy

  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of the current billing period
  • No partial refunds for unused time in the current billing period

6. Disclaimer

We are not responsible for service interruptions caused by force majeure, network failures, etc. Our service is provided 'as is' without any warranties, express or implied.

7. Refund Policy

✅ 7-Day Money-Back Guarantee

We're confident you'll love our service, but if not, get a full refund within 7 days - no questions asked!

Refund Policy Details:

  • 7-Day Guarantee: Request a full refund within 7 days of purchase. No questions asked, no hassle.
  • How to Request: Simply email support@hardso.com with your order number. That's it!
  • Processing Time: Refunds are processed within 3-5 business days. You'll receive a confirmation email immediately.
  • Refund Method: Money will be returned to your original payment method (credit card, PayPal, etc.).
  • After 7 Days: Cancel anytime to stop future charges. While refunds aren't available after 7 days, you keep access until the current period ends.
  • Exceptions: For service issues or technical problems, we may offer refunds beyond 7 days case by case.

8. Dispute Resolution

  • Any disputes arising from these Terms shall first be resolved through friendly negotiation
  • If negotiation fails, disputes shall be submitted to arbitration in accordance with applicable laws
  • These Terms shall be governed by international e-commerce laws and regulations

9. Contact Information

Company Details

Company Name: HardSo Technology Limited

Registration: Hong Kong

Business Registration: HK2024-TECH-8888

Contact Methods

Customer Support: support@hardso.com

Business Inquiries: business@hardso.com

Response Time: Within 24 hours on business days

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (UTC+8)

Office Address: Central District, Hong Kong

For refunds, technical support, or any questions, please contact us. We're committed to providing excellent customer service!

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